Where do you ship from and how long does it take? We ship from Utah, USA. We usually ship items within 1-3 business days.
What is your return policy? We offer no hassle return within 14 days of you receiving your order. That means you can return it for any reason and receive the full refund, minus shipping fees. After the 14 days, returns require a 15% restocking fee if RMA initiated within 30 days. All return items must be in good condition. Post 30 days, no returns are accepted and only warranty claims may be had.
Do you have warranties? Yes. Our 3d printed parts are warrantied for fitment and for 90 days warranty. J-Hack chassis warranty is 1 year and power supply warranty is 3 years. For Meanwell power supply units that we stock, they come with 3 year manufacturer warranty, but we will honor free replacement warranty for 180 days.
The product I received is defective. What should I do? Give us an email and we’ll find a solution.
I have an awesome idea for 3D printing, can you help me? Give us an email. If it is something other people are interested in as well, the product can be designed and then sold on the official store.
Will you help me with planning my build? Sure. Use the contact form and you will receive expert advice!
Do you ship internationally? Yes we do. Why is it so expensive compared to ordering from China? Our government does not subsidize the shipping cost so the costs are direct from couriers.